Customer Testimonials
Always great service. They ensure recommend what is good for the customer. Very professional service team.
Dennis and Elizabeth are awesome. They are always informative and quick to answer questions. Thank you.
Good customer service and complete the work that you need done. They also have a cafe which is nice. I didnāt talk to service as much, but in sales and finance we had a great experience with Jermiah White and Kirby Jackson
Great car buying experience. Around 2hrs and n and out on a busy Saturday. The Tommy, Eric, and the gang were fantastic. Prices were as advertised, not a scam to get you in the door like other dealerships.
The deal felt a little rushed: we had to return to get things fixed that should have been
Exception customer experience from the Norm Reeves Honda Superstore North Richland Hills dealership processes and team!
I received excellent, compassionate service. Tristan worked with me in an unusual situation, being my extended warranty chose not to pay for a covered repair. He was respectful and positive. I would use NRH /Tristan in the future. I have shared my experience with others and highly recommend Tristan.
Quick service department. Our service advisor was awesome. Service tech did great job checking out our car.
Great experience. Always takes great care ands communicates well. Had Tristan as service advisor he was spot on.
the car was way better than i thought it would be and the price was beyond Good! Easy process buying it.
Dennis Williams did a great job. Explained everything and got job done fast. I have title confidence in Dennis keeping car running for a long time
Nume is awesome to work with always it was a great experience once again! Thx
Great customer service from Emanuel and Yvette. The dealer has an amazing showroom and looks very clean.
Amanda Fritz was our arrive advisor, and we really like her. We got our van in and out same day - thatās always a bonus.
I bought my new baby just tonight and I am so happy from start to finish. My salesman, Joseph Kile, was with me from the very start when I found the car online to buying it without ever pushing or prodding me to the car. The test drive was wonderful and Joseph answered any question my grandfather and I had, whether I felt they sounded stupid or not he answered them. The one thing I will say is the financial woman was kind of pushy when I was adamant on my price range but Joseph helped me every step of ...
I had some maintenance work done on my car and I am completely satisfied. The service was professional, yet friendly and helpful. The time it took was reasonable and the cost was doable with their 15% off coupon. Thanks Norm Reeves Honda!
Everything seems better up there now that the GM is gone. This once at least 15 words so I will just say it again the entire dealership seems better now that the former GM is gone.
Wide variety of Hondas, not like a couple of dealerships I visted. I could have done better on the sale monetarily, but I am not disappointed in the car.
Always a perfect day with Amanda. She goes above and beyond.
Hailey and Anthony. Nothing else needs to be said. Best in the business. Hands down
Outstanding Customer Service, facilities, amenities, and above all the Staff. Tommy L. and Nick are both amazing. They went above and beyond to ensure that my care and I were well taken care off.
Marcus was great. I got the exact vehicle my wife and I wanted for our family.
Advisor kept me informed and proved information that allowed me to make decisions about what additional work I wanted done besides the regular maintenance.
I had a horrible experience with a dealership 30 minutes from my home so I took a leap and tried Norm Reeves Honda, a one and a half hour drive each way. It was well worth the drive. Definitely 5 stars all around from beginning to end. 6 stars for the chocolate chip cookies.
āI had a fantastic experience working with Anthony Hall during the financing process for my new vehicle. He made the entire process smooth and stress-free, clearly explaining all the financing options available to me as well as the additional benefits. And he was patient, professional, and took the time to ensure I understood all the terms and conditions. I appreciate the transparency and willingness to work with my budget, offering me a plan that fit my needs. I never felt pressured and felt confident in the decisions made. Highly recommend Anthony Hall for anyone looking to navigate the financing process!
Tommy Crean got me in and out in less then hour and half. Great service!
Wonderful experience! I went in to purchase a used vehicle! Pretty straightforward process!! John was extremely helpful and knowledgeable on what I was looking for! His communication is top tier! Which is greatly appreciated! Very transparent! Down to earth! Wasn't pushing to make a sale! Just went with the flow! I see some complaining about how long finance takes. Let me tell you, those guys are working hard to get to you. It's a tedious process! So, go in during the week to prevent long wait times! I was in and out on a Tuesday afternoon! Speaking of ...
Pretty nice place recommend it to anyone in need of services for their vehicles.
Had another great service experience. My Honda had a recall and they called me to schedule the appointment. I took the car in early to drop it off. They gave me a ride home and did a mult-point inspection. I knew it was time for new tires and they took care of that with a great price. All done promptly and professionally. I am a big fan of this dealership.
Excellent customer service by Tommy. He took care of everything from start to finish.
He was very patient, and answered any questions we needed to help make our decision.
My daughter convinced me to drive an hour away just to look at a particular car. I must admit Iām glad we did. Anthony Hall took great care of us. He answered all our questions and was very patient. Our sales rep Manny was also great. I will definitely recommend you guys.
I have had nothing but good experiences at Norm Reeves Honda because of my service advisor Tommy Lin. True professional and knows what he is doing. If you go to Norm Reeves for servicing then you should have appointments with Tommy Lin.
Andy was very easy to work with, he made the entire process smooth and simple. I highly recommend!
I purchased a used vehicle from Norm Reeves Honda on New Years Eve 2024, and Iām here to say I had a very positive overall experience with the staff through the process. I saw the car on their website, and the salesman (Tommy Gard) was accommodating and flexible with my busy schedule in setting up a time to see the car as I was coming in from an hour away. The test drive was good, and Tommy was very personable and not at all pushy about buying the car in person. Negotiations over price and terms went smoothly, which was ...
Ask for Kevin heās the man, first time car buyer and he made everything easy and quick. He gave me an awesome price Iām very happy with.
Christian was a great rep. Very patient and helpful! Didnāt make me feel like I was getting scammed or hustled. Finance Department was okay. I felt like these werenāt described in enough detail. However, they were patient as well with me. I appreciate that
Tommy Litmixay was very friendly and courteous however I also had the tires rotated but wasnāt informed that the charge didnāt include balancing which I thought was very odd. Iāve never had tires rotated but not balanced!
Little bit expensive but worth it if you want it done
Very awesome team! I had a great experience purchasing my 2025 Honda civic! I definitely recommend Norm Reeves Honda dealership:)
Very Courteous and friendly. Always Kept me updated on the status of my vehicle through text messages.
I had a very good experience as i usually always do. Tommy's customer service was A plus; he was very patient and professional. He is truly an asset to your organization.
Norm Reeves has created a no drama model. Ali Qurbani and Anthony Hall worked together to create a good deal for me. And I love my new Honda Pilot TrailSport!
Michael Wright took excellent care of both my car and me. Thank him for me.
Good clean.wonderful great good customer service.like that they have free coffee and food
The best and smoothest experience I have ever had buying a car. Thank you Emmanuel and Michael.
Awesome Excellent Knowledgeable Prompt Shares detailed info Recommend required services Very comfortable and nicely equipped waiting area
I had a great experience with this service; they were very knowledgeable and attentive to my needs.
Iām very appreciative of the thorough care of my vehicle and attentive customer service that I receive. These practices keep me returning without hesitation.
Friendly, timely and accurate diagnosis and repair for our tire problem. Car has been great since.
Awesome service, Excellent knowledge and assistance by service associate Mr Tristan. Friendly dealership environment. Good job.
I've been to many Honda dealerships since 2018 when we purchased our Honda Pilot! Nirm Reeves is the absolute best Honda dealership experience that I've had period! Angel was incredible! His professionalism, personality, & attention to detail is 2nd to none. Every time I go, I'll be asking specifically for him. 20 out of 10 experience!
The experience was positive. The service advisor Anthony Garcia was friendly, professional and attentive. He explained the service details clearly, resolved the issue. Overall, I would rate my experience rating as 5/5.
Norm Reeves dealer employees works just fine as others. No different, I would expect more enthusiasm with customers like me
My guy who helped me was great. Gave me constant updates and didnāt make me get repairs that were not needed
Loved working with Anthony Hall in finance and Ali Qurbani in sales!! They made the somewhat ridiculous and arduous process of buying a new car enjoyable. Highly recommend these folks and Norm Reeves. We are loving our 2025 Pilot!!
We had a great experience buying a new car from Norm Reeves Honda. John Raines was a pleasure to work with - no pressure, able to answer all of our questions and helped us find the best vehicle for our needs. We will definitely come back for our next vehicle purchase!
The entire buying process was great! Milan and everyone on the Honda team went out of their way to make sure I chose the right car for my needs and budget. He was so kind, helpful, and patient because I kept going back and forth on different cars. He went above and beyond explaining all of the different features on each vehicle and answered non-stop questions thrown at him from my mom and I. I'd also like to give thanks to Tyrone (I believe that was his name) from the finance department, he answered any questions I had and ...
I came in for an oil change and unsure about a potential battery issue. Eric listened to my questions and talked me through my options. Once everything was inspected he thoroughly explained what was most important to resolve and worked within my budget to get as much done as possible. He was courteous and patient, making my service visit essentially stress free!
The service personal explained the required service in detail. He assisted me in explaining the details need to be attended right away.
The entire buying process was great! Milan and everyone on the Honda team went out of their way to make sure I chose the right car for my needs and budget. He was so kind, helpful, and patient because I kept going back and forth on different cars. He went above and beyond explaining all of the different features on each vehicle and answered non-stop questions thrown at him from my mom and I. I'd also like to give thanks to Tyrone (I believe that was his name) from the finance department, he answered any questions I had and ...
My father purchased his first car from a dealership and the staff made it a great experience. Kevin Ortega was able to explain everything to my father in Spanish and was extremely accommodating. Anthony Hall went the extra mile and made my dad feel like āfamiliaā
I went for a routine maintenance visit. Tommy, one of the advisors, kept me informed with updates and ensured my needs were addressed. It was a great experience at the service center!
Thank you Tommy Lit for getting me in and helping me with my recall on my car, the best!
Jermiah and Tommy were super nice and helpful! Mike in Finance was also super friendly and informative! As a woman, I felt valued and respected and I genuinely appreciated their top notch customer service! Thank you for a fabulous car buying experience!
Amanda Fritts was my service advisor, and she is amazing. She fully explained what needed attention on my car and why it was needed. The service department did a great job and I feel confident that my car is in great condition for my future driving needs.
The selection of cars was overwhelming good. You canāt leave dealership without driving off in a car. Soo many to choose from. Hailey Owens and Anthony Hall made me feel like family, and they went above and beyond my expectations. If your in the market to get a new car, look no further than Norm Reeves Honda Superstore in North Richland.
I was there for diagnosing my check engine light and rattling noise for my CRV but they found my catalytic converter had warranty and was causing an issue. They not only replaced it for free after a year but also didnāt take diagnostics fee. Eric was really professional and helpful and communicated me well over the phone. Yāall did a great job. Appreciate it.
My service advisor Amanda was very kind and understanding. People like her make a difference in the world, God bless her:) thank you so much for your help!
Excellent customer service easy process Nice educated people I worked with
My sales rep Jeremiah was so pleasant and very informative, the process was smooth and simple
Great friendly service . The service provider personnel were very knowledgeable and helpful. Overall, excellent service.
This is a no-hassle no-drama outfit! Ali Qurbani and Anthony Hall came up with the best deal and made it easy to pay for! I sat on the couch! And I love my Honda Pilot Trailsport!
Service advisor Amanda was pretty amazing.. She was friendly, patient, honest, communicative, and kind.. She even had my car cleaned up for me.. She had the car pulled up and ready to go before I even paid!! Iāll be back and see her, again!!
It was A Miracle experience for me. I had been to a few places and no luck. Just when I was feeling hopeless and gave up. I tried one last dealership and GOD used MIKE in finance and NUME to make my Dreams come true. Iām so grateful and You both were made for this Business. Keep being a blessing to people. I Thank God for you Bothā¦ it was an emotional moment for meā¦.
Our buying experience was a pleasant one.
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Service department does great work. I have been happy each time I bring my vehicle in for service.
We love this dealership. Angel Flores, our service tech, is always honest, and treats us like a priority!
Today my experience at Norm Reeves Honda was amazing! Anthony Hall with Finance and representative Andy Cazares took great care of me and the family!!
Good customer service!
Excellent service when I took my Honda ro get repaired. Would recommend for any Honda owners.
Norm Reeves dealership is attentive to your time and try very hard not to keep you waiting and the great part is that they keep you updated on their progess in a message to your phone. They are very kind and the overall facility is very clean.
The service was great. They took care of the issue. Clear communication throughout the whole appointment. They even got me an Uber ride to home and come back to get my car.
It great dealership I would tell other people about it. .I have Great sale person. When I get my oil change. There were Great..
The ambience, the work that Kevin Ortega and Ivette did were amazing. Was really easy and convenient to do business.
Thank you for a smooth transition in getting our new car. Thanks again for your help.
We had a great experience with the Patrick, the sales man, and the financial guy. We came in because of Rhett the service advisor.
Itās a great experience! Remember the drama and shenanigans you had buying a car? I set my expectations and relaxed on the couch while Ali Qurbani found the Pilot and Anthony Hall made the numbers work! Really a great experience! And I love my Pilot TrailSport!!!
Excellent service from Amanda my service advisor. She took care of everything I needed and got my vehicle back to me quicker than I was expecting.
Andy Cazares is an excellent salesperson. He listened and helped guide us through the process with ease. We came in looking for one car and left with an entirely different car, which turned out to be a much better solution for our situation now, and in the future. Great employee who made the usual stressful and painful car buying experience, relaxing and successful. Thank you very much Norm Reeves for our new car and we look forward to now moving to your service area as we continue to keep our car in tiptop shape. Thank you and happy new year ...
Hailey is amazing!! We love working with her. She makes the entire process smooth and painless. She is professional and personable. We are repeat Honda customers because of her!! Thank you Hailey!