Customer Testimonials

Fast service.

Everyone here was friendly and respectful while also not being pushy for a deal! Would recommend. Ask for Torry, he's great!

Everyone was very helpful and genuine in their customer service. Nicholas and 3 or 4 other team members were friendly, helpful and listened to my questions, explained everything, got me an Uber and cookies. 🍪 5 star service that reflects well on the long-established Honda brand. Well done- Everyone at the Reeves Honda Team!👏👏👏

Damarius a young sales guy but amazing

Timothy was simply the best! He made me feel comfortable, answered all my questions, and made sure I understood everything.

I recently called to find out about a used vehicle I was interested in and set up an appointment. Then messaged the salesman I would be a little later. Drove over an hour to the dealership just to be told the vehicle isn’t available right now due to something going on during a test drive earlier in the day. The sales associate says they will call me with details about the car. Heard nothing after a few more days so I call back. I’m told the sales associate will call me the next day. Still no call. Disappointed ... Read More

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Google - Nov 11, 2026

I recently called to find out about a used vehicle I was interested in and set up an appointment. Then messaged the salesman I would be a little later. Drove over an hour to the dealership just to be told the vehicle isn’t available right now due to something going on during a test drive earlier in the day. The sales associate says they will call me with details about the car. Heard nothing after a few more days so I call back. I’m told the sales associate will call me the next day. Still no call. Disappointed I wasted my time with this dealership. Cannot recommend. The people were polite at least so 2 stars

We had two separate cars in for service, two different service reps (John and Cody). Both were very nice and informative. They were patient in answering all of our questions.

I came in about 12 not expecting them to have time that late to give me an oil change, but they performed the work in about an hour. The service tech was very helpful and curtious.

Exceptional communication, cleanliness, turnaround time, as well as knowledge by both the technician and service writer.

Had a great experience purchasing a new odyssey. I really appreciated the straight forward pricing and quick process. They really listen to you and help you with what you want. Highly recommend for minivan shoppers!

Yall were great and easy to work with. Very quick also. Arthur was a great salesman to work with.

Gio, front desk parts department is so courteous, helpful and professional. I am so stratified with the service.

Carlos helped me purchase my new 2026 Honda Accord from Norm Reeves and did an excellent job! Thank ya’ll very much!!

Norm Reese’s provides the best services

AJ was an awesome sales rep and was no nonsense and easy to work with. Would absolutely come back when I’m ready for an upgrade in the future! Emmanuel was great to work with in finance. Very pleased with my overall experience and my new Honda!

I have never experienced upselling or pushy service here. They are always kind and focus only on what my car needs while informing me of items to plan for in the future. They also always give discounts. In fact, I’m sitting here eavesdropping on a woman expressing her concern for the cost of tires and the tech is jumping through hoops to get her discounts and offering to uber her home at no cost in order to pickup her son. I don’t give 5 stars lightly but this specific dealership deserves it, please keep training newbies with this compassionate ... Read More

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Google - Nov 4, 2026

I have never experienced upselling or pushy service here. They are always kind and focus only on what my car needs while informing me of items to plan for in the future. They also always give discounts. In fact, I’m sitting here eavesdropping on a woman expressing her concern for the cost of tires and the tech is jumping through hoops to get her discounts and offering to uber her home at no cost in order to pickup her son. I don’t give 5 stars lightly but this specific dealership deserves it, please keep training newbies with this compassionate service 🙏

Bought a Honda Civic from them in Sept, had a bad customer service experience with the finance manager rated them as such in the Honda survey. The customer service rep offer me $300 for my bad experience and ask for me fill out Honda second survey saying my issue has been resolved. They promise they went ahead and cut the check that day but 1 month later still no check. Not good when a dealership gives you bad customer service, promise you money for how you were treated and lie that it was sent and stop responding to your text when you ... Read More

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Google - Nov 3, 2026

Bought a Honda Civic from them in Sept, had a bad customer service experience with the finance manager rated them as such in the Honda survey. The customer service rep offer me $300 for my bad experience and ask for me fill out Honda second survey saying my issue has been resolved. They promise they went ahead and cut the check that day but 1 month later still no check. Not good when a dealership gives you bad customer service, promise you money for how you were treated and lie that it was sent and stop responding to your text when you ask about status a month later. Will never do business with a dishonest dealership again.

My car buying experience was fantastic and hassle-free! I worked with Steven White and Bernardo Aguayo. Both of them were excellent to communicate with, ask questions, and very knowledgeable about the car I was interested in. I would recommend this dealership any day, over many others in the DFW area.

Excellent customer service and bilingual salespersons that makes all the buying process easy and reliable. Karina is very professional and kind. Fully recommended.

(Translated by Google) Another great experience! My mechanic advisor helped me and explained everything in detail! Thank you! (Original) Super buena experiencia otra vez! Mi asesor mecanico me ayudo y explicó todo a detalle!! Gracias

Excellent service. Did what they said they would. They were very transparent and made it easy. Arthur and Jason did a tremendous job on my new vehicle purchase!

First this was a First Odyssey that I bought or Leased that had an issue within the first 300 miles. Second I was not prepared for the Sales person’s response or the Technician’s. So I immediately developed an attitude but CC in the Service Department helped me to understand that they would do everything necessary to make sure I was pleased with the service.

Cannot say enough kudos about Jay in Service Department. He made us confident he would get the issue resolved with our 2018 Pilot & he carried through. And all was done in a timely manner.

Thank you jmark for helping me get into my 2025 Honda civic will definitely be back in the future .

Torry and Connor were fantastic! Both were friendly, professional, and knowledgeable!

Arthur was exceptional. I appreciate all of his help.

We've had our Honda Pilot serviced twice at the dealership over the past week. Austin was our service advisor and was so helpful and kept us apprised of what was going on with our car. He went above and beyond to make the experience easy for us, arranging a loaner car which was greatly appreciated. Our car is running like new and we found the price of the repairs very reasonable. We will definitely be back!

My experience was great! Cody Brian the Service Advisor I worked with was friendly, thorough, professional and knows his job well.

Honestly, one terrible experience after another with Norman Reeves Honda. I brought my car in for an oil change, paid for the service, and later discovered the oil change had never actually been performed. I had to return on a separate day for a service I had already paid for, only to be told that this was a “minor inconvenience.” That response alone was incredibly disappointing. Despite these experiences, I made the mistake of trading in my Honda for another Honda, expecting better. Instead, I discovered during a routine maintenance visit that the warranty coverage I believed I had purchased ... Read More

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Google - Oct 27, 2026

Honestly, one terrible experience after another with Norman Reeves Honda. I brought my car in for an oil change, paid for the service, and later discovered the oil change had never actually been performed. I had to return on a separate day for a service I had already paid for, only to be told that this was a “minor inconvenience.” That response alone was incredibly disappointing. Despite these experiences, I made the mistake of trading in my Honda for another Honda, expecting better. Instead, I discovered during a routine maintenance visit that the warranty coverage I believed I had purchased over a year ago was not what I actually received. The service department has also struggled to diagnose issues within a reasonable amount of time. I’ve been told a noise was caused by a manufacturer defect that wasn’t covered under warranty, paid out of pocket to address the issue based on that diagnosis, and STILL have the same problem. At this point, I’m beyond frustrated. I regret giving this dealership so many chances, and I regret purchasing another Honda.

What’s a great service and great buy, I recommend.

Extremely Disappointing Experience – I Would Not Recommend This Dealership This has been one of the most disappointing experiences I have ever had purchasing a vehicle. I bought my first brand-new vehicle, a 2026 Honda CR-V, about three or four months ago, expecting quality, reliability, and proper customer service. Unfortunately, my experience has been the complete opposite. Since purchasing the vehicle, I have experienced recurring issues with the infotainment screen. I have taken the vehicle to the dealership multiple times, yet the problem remains unresolved. Instead of providing a clear answer or a permanent solution, I have simply been told to wait. ... Read More

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Google - Oct 21, 2026

Extremely Disappointing Experience – I Would Not Recommend This Dealership This has been one of the most disappointing experiences I have ever had purchasing a vehicle. I bought my first brand-new vehicle, a 2026 Honda CR-V, about three or four months ago, expecting quality, reliability, and proper customer service. Unfortunately, my experience has been the complete opposite. Since purchasing the vehicle, I have experienced recurring issues with the infotainment screen. I have taken the vehicle to the dealership multiple times, yet the problem remains unresolved. Instead of providing a clear answer or a permanent solution, I have simply been told to wait. I am extremely frustrated by the lack of progress and the way this situation has been handled. To make matters worse, some of the dashboard trim pieces are coming loose. We were told the dealership had ordered replacement parts and would contact us to schedule the repair. About two weeks ago, we were told to expect a call, but no one followed up. When we contacted them again, we were asked to wait another day because the part was supposedly going to be available. Once again, we were left waiting without any meaningful follow-up. What makes this experience even worse is the way we have been treated when trying to resolve other issues. When we asked about canceling some of the extended warranty coverage we had purchased, we were told that “only rich people do that.” We also had a technician tell us, “Do whatever you want; we always win anyway.” These comments were humiliating, disrespectful, and completely unacceptable. As customers, we deserve to be treated with respect, regardless of our financial situation or the decisions we make about the products we purchase. No customer should be made to feel inferior or powerless for asking questions or trying to exercise their options. What frustrates me most is the difference in treatment before and after the sale. Before purchasing, they were attentive and willing to help. After the sale, getting answers, updates, or actual solutions has been a completely different story. Buying a brand-new vehicle should be an exciting experience, especially when it is your first new car. Instead, this experience has left me disappointed, frustrated, and regretting my decision to purchase from this dealership. I would not recommend this dealership to anyone considering buying a new vehicle. Think carefully before making such an important decision. In my experience, the problems go beyond the vehicle itself; the lack of follow-up and the way we were treated have made this an extremely negative experience.

Be careful with this dealership. The price mentioned in Honda official website and their website are different . After reaching out to them - They simply mention the price is different ( which obviously will be higher than mentioned on honda website ) . They don’t honor the price and simply mention it’s a typo on Hondas website .

Senior Team Members and Potential Customers! The last two encounters with the service/auto body department, has been stressful, lack communication, lack of customer service, insulted, and racially profiling/ abuse. Nick in the Service Department, attempt to swindle me into getting a loaner vehicle with a fee $50.00. I stressed my intention was to get my pressure light off and make sure my vehicle had sufficient air in my tires. Rep - Nick in Auto Department explained "that he would give me the same energy I'm giving "! I pride myself on professionalism and respect for ALL ! Needless to ... Read More

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Yelp - Oct 17, 2026

Senior Team Members and Potential Customers! The last two encounters with the service/auto body department, has been stressful, lack communication, lack of customer service, insulted, and racially profiling/ abuse. Nick in the Service Department, attempt to swindle me into getting a loaner vehicle with a fee $50.00. I stressed my intention was to get my pressure light off and make sure my vehicle had sufficient air in my tires. Rep - Nick in Auto Department explained "that he would give me the same energy I'm giving "! I pride myself on professionalism and respect for ALL ! Needless to say I waited from 2:02pm - 4:00pm. *************************************************** Insult to injury the Director Of Fixed Operations rep . Totally ignored, insulted me, and racially profiled me! This last year & prior years when visiting this auto repair department, lack of respect for women rights or diversity with fair treatment to women is prevalent, unfortunately! Personnel that demonstrate these traits, cause loss of sales and continued complaints beyond reviews or social platforms. I only needed my tire rotation and balance on Wednesday and had to return due low pressure light. Hmmmm! Which didn't display till after 1st sitting. My vehicle is an 2026 Honda Prologue electric. Be aware/ cautious...however there are some amazing employees in sales and auto side .. Norman Reeves Honda may want to due monitoring, retraining, and restructuring. HAPPY Saturday to all,especially those who have similar experiences as I! Kesia W-Davis...

Got approved for a 2026 Honda Accord sport Hybrid, but i wanted to negotiate the price. The Finance Director STEVEN was extremely rude and stated that if i want the vehicle i must have the service contract tacked on. Debated with me for about 10 minutes and I GLADLY turned down the deal, he was very unprofessional. Come here if you want to get jipped out of your funds. Went to Lute Riley Honda in Richardson and had the most seamless experience left with my 2026 Honda Accord Sport Hybrid L. Thanks Lute Riley 😊

STAY AWAY FROM THIS PLACE. I bought my husband a car last year, Honda passport. Paid for 2 years of registration. They got the money but only did 1 year. We travel outside of the US often. We came back to US about 2 months ago, and realized his tag is expired. I have been going back and forth with their accounting and controller but they are scrambling to find a solution. I got a second warning from the leasing office if my apartment that his car will be towed in few days if the registration is not updated. And I can NOT ... Read More

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Google - Oct 13, 2026

STAY AWAY FROM THIS PLACE. I bought my husband a car last year, Honda passport. Paid for 2 years of registration. They got the money but only did 1 year. We travel outside of the US often. We came back to US about 2 months ago, and realized his tag is expired. I have been going back and forth with their accounting and controller but they are scrambling to find a solution. I got a second warning from the leasing office if my apartment that his car will be towed in few days if the registration is not updated. And I can NOT get the registration because 1) I just had a C section, 2) he is only off on Sat and Sun, 3) WE ALREADY PAID FOR THAT TO BE DONE. Horrible horrible customer service and they take the money from you and won’t do what they are supposed to do.

Made an appointment for a normal oil change, tire rotate. Told by advisor that it would be 1.5 hours since they scheduled 20 oil changes at the same time. Fine, I’m already there, will wait. Finally receive inspection of car and told that a “critical” fuel induction service is needed at the cost of 217 dollars. This is a car that is less than a year old. I love the new terminology for pouring a 10 dollar bottle of fuel additive in the tank, guess that explains the ridiculous cost. Don’t worry, this was confirmed by the advisor. Obviously declined all the “... Read More

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Google - Oct 9, 2026

Made an appointment for a normal oil change, tire rotate. Told by advisor that it would be 1.5 hours since they scheduled 20 oil changes at the same time. Fine, I’m already there, will wait. Finally receive inspection of car and told that a “critical” fuel induction service is needed at the cost of 217 dollars. This is a car that is less than a year old. I love the new terminology for pouring a 10 dollar bottle of fuel additive in the tank, guess that explains the ridiculous cost. Don’t worry, this was confirmed by the advisor. Obviously declined all the “critical” upsell items. Such a clown show.

Avoid this service center at all costs. Took in my 2015 CRV at the end of July 2026 to drain and fill the CVT fluid. This was meant to be preventative maintenance. Prior to coming in, the car drove perfectly with no strange sounds, rattles, or any indication of drivetrain issues. Two weeks after the drain and fill job, the entire transmission fails and there is no power to the wheels. There was no indication that anything was wrong during this two week period. Additionally, during the same visit, I was told that lug nuts on my wheels were stripped. One wheel ... Read More

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Google - Oct 7, 2026

Avoid this service center at all costs. Took in my 2015 CRV at the end of July 2026 to drain and fill the CVT fluid. This was meant to be preventative maintenance. Prior to coming in, the car drove perfectly with no strange sounds, rattles, or any indication of drivetrain issues. Two weeks after the drain and fill job, the entire transmission fails and there is no power to the wheels. There was no indication that anything was wrong during this two week period. Additionally, during the same visit, I was told that lug nuts on my wheels were stripped. One wheel bolt later broke into two pieces. I had previously taken this car to a trusted tire shop, and had never heard of any issues until Norm Reeves touched them. I repeat: avoid this service center at all costs.

Extremely overpriced. I’m concerned the full diagnostic work wasn’t even done. I was experiencing binding in my steering wheel and requested the tie rods be replaced. Initially, I was told tie rods don’t typically impact the steering wheel in that way and the issue was probably something electric. To my knowledge, no diagnostic was performed on the electric power steering for issues. It was recommended the tie rods were causing the issue. What did I pay the diagnostic fee for when I was already requesting the tie rods be replaced? Honda’s recommendation for tie rod replacement ... Read More

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Google - Oct 4, 2026

Extremely overpriced. I’m concerned the full diagnostic work wasn’t even done. I was experiencing binding in my steering wheel and requested the tie rods be replaced. Initially, I was told tie rods don’t typically impact the steering wheel in that way and the issue was probably something electric. To my knowledge, no diagnostic was performed on the electric power steering for issues. It was recommended the tie rods were causing the issue. What did I pay the diagnostic fee for when I was already requesting the tie rods be replaced? Honda’s recommendation for tie rod replacement was quoted double of what I paid for at a different auto shop, and they repaired all my tie rods and my alignment for half the cost. Everything else I was quoted for seemed to be more reasonable in cost, so it’s convenient for Honda that the work I was requesting to be repaired was extremely overpriced. No, I would not recommend this Honda dealership to anyone.

Update to response: Richard I understand that you came out to take care of the situation but that never should have been required. Tyler should have handled himself professionally in the first place. I know what's wrong with the car and they are going to fix the idle stop because Cody took care of it. He had to actually go and speak to the repair technician, to tell them what was wrong with my car since Tyler wrote it up completely wrong not even addressing why I brought it in there. Update: His name is Tyler. Make sure Tyler ... Read More

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Google - Oct 3, 2026

Update to response: Richard I understand that you came out to take care of the situation but that never should have been required. Tyler should have handled himself professionally in the first place. I know what's wrong with the car and they are going to fix the idle stop because Cody took care of it. He had to actually go and speak to the repair technician, to tell them what was wrong with my car since Tyler wrote it up completely wrong not even addressing why I brought it in there. Update: His name is Tyler. Make sure Tyler never gets assigned to you if you have to go to this location. If you have to take your car to a dealership drive as far as you have to to go anywhere else. On more than one occasion now I have met with an advisor who was so rude and so condescending and unprofessional. His manager mocked him and then his manager had to help me. Unfortunately I don't think he looked up what Tyler wrote, as the issue was with the service. This place is so incompetent and so unprofessional. I can go to any mechanic anywhere who's competent and speak to someone about actually looking at the problem quickly verses here where they want you to spend a ton of money for them to look at every single aspect of your car that you asked them not to do. Because you asked them to address ONE issue..that they didnt even get right. They stay in business because some repairs can only be repaired by the dealer

I will add that once Cody took over my account and he spoke with the repair technician about what I actually brought my car in for, everything went just fine.... except it's going to take forever to get the part. But that appears to be out of their control. They are always such jerks, so rude and disrespectful. I wouldn't be here if it wasnt a warranty item that only the dealership can fix.

I took my car to Norm Reeves Honda in north Richland hill , my car been their for safety recall it been their for more than 3 weeks , I spoke to the service manager Tomy and he lie to me that the recall done but it’s not when I went back and talk to him he say I’m not aware of what they done to the car so I call Honda customer service and they supposed to contact him and they will let me know , they told me you have to get your vehicle recall done If there is less ... Read More

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Google - Oct 1, 2026

I took my car to Norm Reeves Honda in north Richland hill , my car been their for safety recall it been their for more than 3 weeks , I spoke to the service manager Tomy and he lie to me that the recall done but it’s not when I went back and talk to him he say I’m not aware of what they done to the car so I call Honda customer service and they supposed to contact him and they will let me know , they told me you have to get your vehicle recall done If there is less than one star, I will post it because they are liars

We had been communicating with the Timothy Salcido throughout yesterday and today. We had received the vehicle information and complete pricing breakdown. We had done our research, obtained financing, and made arrangements to come to the dealership after work with the genuine intention of purchasing the vehicle if it met our expectations and we could agree on the price. At approximately 3:51PM, almost 60 minutes before our scheduled appointment, I received a phone call from the dealership confirming that we were still coming at 5:00 PM. I confirmed that we were on our way. We arrived and were greeted by Timothy and ... Read More

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DealerRater - Sep 30, 2026

We had been communicating with the Timothy Salcido throughout yesterday and today. We had received the vehicle information and complete pricing breakdown. We had done our research, obtained financing, and made arrangements to come to the dealership after work with the genuine intention of purchasing the vehicle if it met our expectations and we could agree on the price. At approximately 3:51PM, almost 60 minutes before our scheduled appointment, I received a phone call from the dealership confirming that we were still coming at 5:00 PM. I confirmed that we were on our way. We arrived and were greeted by Timothy and he brought us to his desk. We sat down at his desk and 10 minutes later we were told that the Pilot had apparently been sold approximately an hour earlier (when they called to confirm our appt) and that “their cars go fast”. He did not offer to show us similar vehicles or even try to keep our business. Horrible customer service! I understand that vehicles sell, and I have no issue with another customer purchasing the vehicle. That is part of the automobile business. The problem is the lack of communication and, particularly, the fact that the dealership called me at approximately 3:51 PM to confirm our appointment while the vehicle was apparently already sold or in the process of being sold. Had we been notified that the vehicle was no longer available, we would not have made the trip to the dealership. A simple phone call or text message would have allowed us to change our plans and saved us the time and inconvenience of driving there for an appointment that was no longer meaningful. We had specifically arranged our schedules to come after work. We were not casually coming by to browse inventory. We had spent considerable time researching this particular vehicle, had communicated with the salesperson, reviewed the pricing, secured financing, and were prepared to seriously consider purchasing it that evening.

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"My bad" for walking in, already having selected this vehicle (a very nice, clean, low mileage 2023 Honda Passport). typical hours long experience at the dealer but what disappointed me was A.) I was promised a sendoff with a full tank of gas; it had just under half a tank. I mentioned this on 2 subsequent visits - I got a shoulder shrug & nothing was done B.) Purchased an extended warranty under the impression it would pay for windshield replacement, but this only covers "chip repair", not cracks! Of course I got a chip that progressed to ... Read More

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Yelp - Sep 29, 2026

"My bad" for walking in, already having selected this vehicle (a very nice, clean, low mileage 2023 Honda Passport). typical hours long experience at the dealer but what disappointed me was A.) I was promised a sendoff with a full tank of gas; it had just under half a tank. I mentioned this on 2 subsequent visits - I got a shoulder shrug & nothing was done B.) Purchased an extended warranty under the impression it would pay for windshield replacement, but this only covers "chip repair", not cracks! Of course I got a chip that progressed to a crack immediately, got the runaround when trying to schedule repair/replacement - wasted one trip over there only to find no one had ordered the windshield... Ultimately, I wound up dealing directly with the auto glass supplier since I had to pay out of pocket anyway. Overall, love the vehicle but not at all impressed with my experiences at Norm Reeves

​I am writing this review not just to detail my purchase, but to speak to what I believe is fundamentally wrong with the car-buying experience at dealerships today. ​Selling cars may be a routine daily task for dealership staff, but for the customer standing in front of you, buying a vehicle is a major life moment and a serious financial decision. Treat the customer accordingly. ​My experience at Norm Reeves Honda highlights a disconnect in basic customer care: ​Initial Bureaucracy & Administrative Confusion: Before even completing the sale, I ran into unnecessary hurdles in the finance department regarding my standard ... Read More

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Google - Sep 28, 2026

​I am writing this review not just to detail my purchase, but to speak to what I believe is fundamentally wrong with the car-buying experience at dealerships today. ​Selling cars may be a routine daily task for dealership staff, but for the customer standing in front of you, buying a vehicle is a major life moment and a serious financial decision. Treat the customer accordingly. ​My experience at Norm Reeves Honda highlights a disconnect in basic customer care: ​Initial Bureaucracy & Administrative Confusion: Before even completing the sale, I ran into unnecessary hurdles in the finance department regarding my standard legal identification. The staff members were unfamiliar with current guidelines and initially refused to process the transaction. I had to escalate the issue to the General Manager, who stepped in, acknowledged the administrative error, and apologized. I appreciated his accountability and decided to move forward with the purchase because of it. ​Uninterested Sales & Dismissive Delivery: Unfortunately, the experience plummeted from there. The salesperson appeared completely uninterested throughout delivery. I understand employees sell cars every day, but I don't buy a car every day. I expected my business to be valued. The delivery felt like an afterthought—the car was parked in a tightly wedged area surrounded by other vehicles, leaving me to maneuver it out without assistance or attention to detail. ​Non-Existent Pre-Delivery Inspection: After taking the vehicle home, I discovered pre-existing exterior damage right away. I reported it immediately, only to be told they would not cover the repair. Instead, I was offered a 24-hour return for a full refund or forced to pay out-of-pocket. This raises a bigger question: What happened to proper pre-delivery inspections? Customers are not professional mechanics. When a buyer spends their hard-earned money on a vehicle, there is a reasonable expectation that the dealership has thoroughly inspected the car and caught basic issues before handing over the keys. ​I negotiated a price I was comfortable with, so my complaint is not about money. It is about communication, basic attention to detail, and overall customer respect. While I respect the General Manager for addressing the initial paperwork issue and offering the return option, the broader experience was unacceptable. ​I am escalating my concerns to American Honda Motor Co. Customer Relations so corporate is aware of the administrative delays, the delivery negligence, and the lack of proper pre-delivery inspection. ​I write this not to create conflict, but in the hope that dealerships remember: behind every sale is a human being, hard-earned money, and a major achievement. You sell cars every day. We don't buy them every day. Act like it matters.

I don’t recommend coming to this Honda. The sales manager there was very rude and arrogant with me, he tried to make me feel stupid when that is far from the case. Andy was nice but I felt like he didn’t care enough to sell me a vehicle I just didn’t get a good vibe from him. I went to a different Honda 2 days later where i got exceptional service and indeed got the car I WANTED for a really great deal.

Good luck getting someone on the phone. Called the operator multiple times and they never pick up.

I went in for an oil change and to potentially to have my seatbelt buckle replaced. I sat there for 3 hours and it probably would have been longer if I hadn’t requested my vehicle. When my vehicle finally came around, my service advisor Tommy said “ I should be charging an extra $200 dollars, but I’ll let it slide this time.” And kept going with his taunting comments. I would have preferred that he just charged the $200 than acting snobby as if he was doing me a favor. I literally came in to spend money on my maintenance. I will ... Read More

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Google - Sep 15, 2026

I went in for an oil change and to potentially to have my seatbelt buckle replaced. I sat there for 3 hours and it probably would have been longer if I hadn’t requested my vehicle. When my vehicle finally came around, my service advisor Tommy said “ I should be charging an extra $200 dollars, but I’ll let it slide this time.” And kept going with his taunting comments. I would have preferred that he just charged the $200 than acting snobby as if he was doing me a favor. I literally came in to spend money on my maintenance. I will never come here for service again.

I called and spoke to Jesse. Ill /we ll have a car for you. I called 1 hour before. Hey I'm on my way. I spoke with Jesse. OK. We will have 2 cars ready for you to view and drive. I arrive and the receptionist. Bless her heart. Said OK. Ill call Jesse. Sit and wait. We waited for 1 and half hours with no help. No hello. Nothing. I finally asked to see jesse- oh Jesse's off today! Ill get so m eine else. Needless to say costumer service here is beyond help.

Unimpressed. We contacted the dealership about a car they listed on Autotrader on 8/7 . They replied that the car was available. When we showed up 30 min later, that car was not there and didn't seem to have ever been there. The salesperson who helped us was nice and showed us some other listings. We decided to look at one and when she brought it around, it smelled like cigarettes and had for door trim falling off and the front bumper was "repaired" with black zip ties. She just kind of laughed when we showed these things to her. ... Read More

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Google - Sep 7, 2026

Unimpressed. We contacted the dealership about a car they listed on Autotrader on 8/7 . They replied that the car was available. When we showed up 30 min later, that car was not there and didn't seem to have ever been there. The salesperson who helped us was nice and showed us some other listings. We decided to look at one and when she brought it around, it smelled like cigarettes and had for door trim falling off and the front bumper was "repaired" with black zip ties. She just kind of laughed when we showed these things to her. The whole interaction from the fake listing to the poor quality of the car we saw just left us feeling grimy. Probably won't ever go there again.

I received service September 2, the wait is horrible, I had an appointment at 12:30 and they passed my car at 1:45 for service, the person who attended me, not kind, if you go to this place, make sure you go with a lot of time, do not make an appointment, because you will wait a long time anyway.

Go else where!

Liars! We made a deal online and then they sold the car out from under me because the banks were closed on Friday night! Can't be Trusted!

Liars. Don’t trust them! was buying a car off the internet from them on Friday night. And making arrangements to come in from out of town. They knew that the banks were already closed here. I made arrangements with the finance dept to wire the money on Saturday or Monday… depending on when the bank opened. We had an agreement. They sold the car out from under me that same night. They never called or anything. Don’t do business with liars… they will screw you over too!!!

If I could give it ZERO stars, I would. Do not use the service person Carina in the Used Car department, be sure to AVOID her. Her manager, Macon, should be avoided as well as they are NOT truthful in their dealings. She had us believing that the Toyota Tacoma vehicle would be available after detailing and repairs, and then they sold out from under me with no opportunity to put a deposit. I had already scheduled a PPI, and they called 2 hours before he was scheduled to do the inspection that the car had been sold. Bad business all ... Read More

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Yelp - Aug 29, 2026

If I could give it ZERO stars, I would. Do not use the service person Carina in the Used Car department, be sure to AVOID her. Her manager, Macon, should be avoided as well as they are NOT truthful in their dealings. She had us believing that the Toyota Tacoma vehicle would be available after detailing and repairs, and then they sold out from under me with no opportunity to put a deposit. I had already scheduled a PPI, and they called 2 hours before he was scheduled to do the inspection that the car had been sold. Bad business all the way around, and I would avoid Norm Reeves Honda Superstore. Believe the reviews on them that that they LIE BADLY!!!!

If I could give it ZERO stars, I would. I'll also be posting on Yelp in case they take it down. Do not use the service person Carina in the Used Car department, be sure to AVOID her. Her manager, Macon, should be avoided as well as they are NOT truthful in their dealigns. She had us believing that the Toyota Tacoma vehicle would be available after detailing and repairs, and then they sold out from under me with no opportunity to put a deposit. I had already scheduled a PPI, and they called 2 hours before he was scheduled ... Read More

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Google - Aug 29, 2026

If I could give it ZERO stars, I would. I'll also be posting on Yelp in case they take it down. Do not use the service person Carina in the Used Car department, be sure to AVOID her. Her manager, Macon, should be avoided as well as they are NOT truthful in their dealigns. She had us believing that the Toyota Tacoma vehicle would be available after detailing and repairs, and then they sold out from under me with no opportunity to put a deposit. I had already scheduled a PPI, and they called 2 hours before he was scheduled to do the inspection that the car had been sold. Bad business all the way around, and I would avoid Norm Reeves Honda Superstore.

I visited this dealership for an oil change about two weeks ago. The service advisor presented me with a list of "critical" services which needed to be done, per the mechanic, to address issues on my 2018 CRV with 141K miles. The only problem was, the vast majority of their recommendations were for things that had been done already, at other dealers or mechanics, and which were clearly showing up on my Carfax maintenance report. For instance: 1. Was told my vehicle needed a four-wheel alignment. However, the dealer checks the alignment upon receipt in the driveway, and it came ... Read More

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Google - Aug 28, 2026

I visited this dealership for an oil change about two weeks ago. The service advisor presented me with a list of "critical" services which needed to be done, per the mechanic, to address issues on my 2018 CRV with 141K miles. The only problem was, the vast majority of their recommendations were for things that had been done already, at other dealers or mechanics, and which were clearly showing up on my Carfax maintenance report. For instance: 1. Was told my vehicle needed a four-wheel alignment. However, the dealer checks the alignment upon receipt in the driveway, and it came back as all good. Not sure how it went bad in the shop in under 0.1 miles. I also had just done the alignment 5K miles earlier when I replaced all the shocks and struts. I had the shop that did my alignment check it again and it was well within specs, almost exactly where it should have been and very close to the original settings when it was aligned last. 2. Told my brake fluid was badly contaminated. It had been replaced when I did my shocks 5K miles earlier. When I challenged this, they said maybe it wasn't flushed correctly. I discussed the method the repair shop used and they showed me how they use a flush device to bleed off all old fluid. 3. Told my serpentine belt was needing replacement. It had been replaced 20K miles earlier, and another mechanic I took the vehicle to after my Honda visit said it looked brand new, no issues at all. 4. Told that I needed a transmission service. I'd done that 28K miles earlier, service interval per honda is every 60K (I do every 50K to be safe) 5. Told that the cooling system needed to be flushed and filled. I'd done that 35K miles / 1 yr earlier and the recommendation is every 2 years or 100K miles. 6. Told the rear brakes were badly worn and needed replacement. Took it to the shop that did my shocks and they pulled the wheels and checked. Said my back pads were at 50% of new, might need replacement in 8 months. Maybe. The list goes on. When I challenged the service advisor on the recommendations, he admitted that they make recommendations based on mileage. Basically, ignore any service done anywhere other than at their shop. I ended up wasting several hours reaching out to other mechanics to make sure I wasn't missing something. On the positive side, they have a very nice waiting area, a snack bar with an attendant who is very helpful, they offer free bottled water and free cookies. And the cost of the oil change was very low, which is nice. But if I was someone who didn't think about auto maintenance seriously, I could have easily spent close to $3K doing unneeded repairs to address these "critical" issues that were nothing. Or panic and trade in the car thinking I was dodging a major bullet. I do not plan on visiting this location again. If a shop is going to recommend service, it needs to be based on observation of the condition of the vehicle and not just an odometer reading. At minimum, if you are going to say something needs to be repaired based on an odometer reading, check the Carfax or talk to the vehicle owner and clearly state that you are making a recommendation based on mileage alone.

I am just going to start with this. If someone at that service department could simply find their desk, pick up a phone, and do their job, I would be completely satisfied. That is all I am asking for. I have had issues with this service department before back when it was Huggins Honda, but I would not be here again unless something was seriously wrong. About two weeks ago, we got a transmission error notification on the dashboard. We took the car to our local dealership because we purchased the Honda Care warranty. Their procedure was to reset the ... Read More

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Google - Aug 27, 2026

I am just going to start with this. If someone at that service department could simply find their desk, pick up a phone, and do their job, I would be completely satisfied. That is all I am asking for. I have had issues with this service department before back when it was Huggins Honda, but I would not be here again unless something was seriously wrong. About two weeks ago, we got a transmission error notification on the dashboard. We took the car to our local dealership because we purchased the Honda Care warranty. Their procedure was to reset the computer code, send us home, and wait to see if it pops again. Fine. It popped again. Their working theory at Norm Reeves was that the cracked windshield caused the camera to malfunction. So we went ahead and had the windshield replaced, and supposedly the camera was replaced too. I cannot verify that the camera was actually replaced. They cleared the code and sent us home. Still fine. No complaints yet. Fast forward to last week. I am stranded on the side of the road. The service department was closed, so I could not reach anyone. No big deal. I called the next morning, left a message, explained that the code popped again, and told them I would need a tow and a loaner. They assured me they would handle it promptly. 48 hours later, still no response. I kept calling throughout the day, and every time I was told the same thing: the service manager and the rep have been notified. Yet no one called back. Yesterday, I called again and told them I needed to get the car to them as soon as possible. The rep said that was fine. But the car started making a metal popping sound, and I was not about to get stranded again, so I had it towed. Now here we are. 72 hours of silence. Supervisors and reps are not in the office, unavailable, or simply refusing to return calls. They will not even confirm whether they actually have the vehicle. I am not asking for much. Communication.

Do not trust this place. Because I spent 1800 and some dollars on a extended warranty and with no claims and selling my car at just short of 70k miles they're giving me back a big whopping $25. 🤬

I have to say, I’m extremely disappointed with my experience at this service center. On July 17, my car suddenly showed multiple warnings—Trailer Stability Assist, Hill Start Assist, Vehicle Stability, and Power Steering problems. I managed to get it to the service center, and I was told several things needed to be replaced. I ended up spending $3,150. Now, exactly a month later, the same problems are showing up again, and I’m being told I need to replace the catalytic converter for another $2,550. I’m not saying there aren’t issues with the car, but these are the same ... Read More

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Google - Aug 20, 2026

I have to say, I’m extremely disappointed with my experience at this service center. On July 17, my car suddenly showed multiple warnings—Trailer Stability Assist, Hill Start Assist, Vehicle Stability, and Power Steering problems. I managed to get it to the service center, and I was told several things needed to be replaced. I ended up spending $3,150. Now, exactly a month later, the same problems are showing up again, and I’m being told I need to replace the catalytic converter for another $2,550. I’m not saying there aren’t issues with the car, but these are the same problems I originally brought it in for. I’m very frustrated and feel like my hardearned money was wasted. I simply cannot afford to keep paying for the same issue over and over. Very disappointed. Please be careful and make sure the actual problem is properly diagnosed before spending your money.

I bought my last two vehicles here back when it was Huggins Honda. Since then I have continued to have my vehicles serviced here since, even though they charge a premium, they have always done a good job. I do not think I will bring my vehicle back here or shop for a new vehicle here when this one dies. I brought my 2013 Honda Fit in for its routine maintenance as I have always done. I was told upon arrival that I would "probably" be handled by end of day (Monday). Later on that afternoon I received a ... Read More

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Yelp - Aug 19, 2026

I bought my last two vehicles here back when it was Huggins Honda. Since then I have continued to have my vehicles serviced here since, even though they charge a premium, they have always done a good job. I do not think I will bring my vehicle back here or shop for a new vehicle here when this one dies. I brought my 2013 Honda Fit in for its routine maintenance as I have always done. I was told upon arrival that I would "probably" be handled by end of day (Monday). Later on that afternoon I received a call from the service rep that a planned water filter replacement could not be made because the part was not in stock, but they would definitely have the part in stock tomorrow (Tuesday) and my repairs would be completed then. Fine. Whatever. Not happy about it but supply chain issues happen. I can understand. So on Tuesday around noon I call them to ask for a status update. They tell me that they got the part and that the tech said it would be done by "2-4 pm". I then received a text message saying my vehicle's status was updated to "welcome" and then immediately to "being worked on". Maybe they just forgot to press some buttons the day before though. Either way, come five o'clock I get another call telling me that they just weren't able to get it done but it would absolutely be done "tomorrow" (Wednesday). Today is Wednesday and I was finally notified around 11am that my car was ready. When I got there, another service rep checked me out because my assigned one was not there at that moment, but he told me that the service department was not receiving parts regularly and that there was a huge backlog of cars from last week. Do I believe it? I'm not sure. But even assuming it's true, a couple things come to mind here: 1. I made my appointment a week in advance. The repairs needed are part of a standard service schedule. Can you not order the parts you know you will need ahead of time? Maybe if you see a big backlog forming you could even ask me to reschedule with another Honda dealer. 2. If you see there is a backup in repairs and you really just cannot get it all done the day of service, that needs to be communicated. Tell me honestly when I will get my car back. "End of day" and "two days from now" are very very different. 3. There was no offer of a loaner car or even a ride. Apparently they do offer uber service but Carrollton is too far away. I really think a loaner vehicle would have been appropriate if you're going to hold onto my car for two days though. My big complaint is just the complete opacity of the entire process though. Stringing me along day by day was a really bad experience.

Bought a Passport 8 months ago. Good purchase experience. Since then I've been bombarded with service solicitations. Despite the car telling you when service is needed, I get called, messaged and snail mail for service. I have 5k miles on car. It's relentless and not appreciated. What makes this objectionable is that your financial officer told me I would need service after 3k miles or 6 months. I thought this was wrong but I had never bought a Honda. Since I bought an extended warranty this caused me stress because the warranty I bought would be voided by improper service.

They will tell you all kind of lies to get you to the dealership and waste your time… they called my phone 15 times, texted me on several different numbers basically harassing me to come buy a Honda civic that THEY SOLD EARLIER THAT DAY! BEWARE THEY WILL WASTE YOUR TIME AND DISRESPECT YOU WHEN OTHER PLACES HAVE WAY BETTER CUSTOMER SERVICE -0/10 ZERO STARS

Tommy Litmixay, Service Drive Manager lied to me. He told me that a oil plug leak could not destroy the starter. A 2013 Honda Accord has the starter below the engine not on top of the engine. Norm Reeves should not have put a car out to be sold when it had an oil plug leak and 2 bolts missing from the transmission cover. The said car went back to the service department twice and the service department failed to repair these issues.

Bought a Honda from Norm Reeves. Specifically asked for a mechanically sound car. Looks weren’t important, how it ran was! Within in two weeks I put in a new battery. Now the starter is out after only 3 months. There was a small oil leak. I asked the service writer why that had not been repaired before giving me the car. He didn’t seem to know. I checked with a different technician and was told that an oil drip near the starter (and it was) could drip on the starter and severely cause it to malfunction by soaking its ... Read More

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Google - Aug 13, 2026

Bought a Honda from Norm Reeves. Specifically asked for a mechanically sound car. Looks weren’t important, how it ran was! Within in two weeks I put in a new battery. Now the starter is out after only 3 months. There was a small oil leak. I asked the service writer why that had not been repaired before giving me the car. He didn’t seem to know. I checked with a different technician and was told that an oil drip near the starter (and it was) could drip on the starter and severely cause it to malfunction by soaking its internal electrical components. Also the brakes went from being fine to needing to be repaired. I will never buy another Honda, and I will never buy from Norm Reeves again!

Bought a Honda from Norm Reeves. Specifically asked for a mechanically sound car. Looks weren't important, how it ran was! Within in two weeks I put in a new battery. Now the starter is out after only 3 months. There was a small oil leak. I asked the service writer why that had not been repaired before giving me the car. He didn't seem to know. I checked with a different technician and was told that an oil drip near the starter (and it was) could drip on the starter and severely cause it to malfunction by soaking its ... Read More

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Yelp - Aug 13, 2026

Bought a Honda from Norm Reeves. Specifically asked for a mechanically sound car. Looks weren't important, how it ran was! Within in two weeks I put in a new battery. Now the starter is out after only 3 months. There was a small oil leak. I asked the service writer why that had not been repaired before giving me the car. He didn't seem to know. I checked with a different technician and was told that an oil drip near the starter (and it was) could drip on the starter and severely cause it to malfunction by soaking its internal electrical components. Also the brakes went from being fine to needing to be repaired. I will never buy another Honda, and I will never buy from Norm Reeves again!

looked at a vehicle online...civic 55xxx miles on it...we show up they bring out a Civic with a busted windshield and 157xxx miles

This is the worst Honda dealership I have been to. It does not even deserve a rating of 1. I set up an appointment for oil change last week. The lady told me it would take about 1 to 1.5 hours to complete. I went there this morning (Tuesday). Service advisor John Parsons told me that in addition to oil change, I needed to do A, B, C, D, E, F, and G with a total of over $1000. I told him I had a tight schedule and was not going to do these. He then told me I had to wait 2.5 to 3 hours. ... Read More

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DealerRater - Aug 11, 2026

This is the worst Honda dealership I have been to. It does not even deserve a rating of 1. I set up an appointment for oil change last week. The lady told me it would take about 1 to 1.5 hours to complete. I went there this morning (Tuesday). Service advisor John Parsons told me that in addition to oil change, I needed to do A, B, C, D, E, F, and G with a total of over $1000. I told him I had a tight schedule and was not going to do these. He then told me I had to wait 2.5 to 3 hours. I told him this was not what I was told and I made an appointment with the specific time for this service. However, he refused to fulfil what the dealership promised me. I said "I am very disappointed. I am going to complain." He said, "I didn't do anything." He did not know what he did and the damage he inflicted to the dealership. If John represents this dealership, you can tell the rip-off mentality or at least dishonesty of this dealership. I will never ever go to this Honda dealership again. Consumers beware!

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Horrible service center with disrespectful staff and ridiculously expensive. Stay away.

Bought my first brand new car from this place 6 months ago. I took it in today for the first, complimentary, oil change and inspection. The appt was supposed to be an hour, but took 3 hours. I asked for my windshield to be washed and was offered a full body clean and front floor vacuum, but it wasn't done. The mechanic who worked on my car got grease on the door frame and it had to be sent to the detail dept twice to get someone to communicate the issue and get it taken care of. No one ever called ... Read More

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Google - Aug 8, 2026

Bought my first brand new car from this place 6 months ago. I took it in today for the first, complimentary, oil change and inspection. The appt was supposed to be an hour, but took 3 hours. I asked for my windshield to be washed and was offered a full body clean and front floor vacuum, but it wasn't done. The mechanic who worked on my car got grease on the door frame and it had to be sent to the detail dept twice to get someone to communicate the issue and get it taken care of. No one ever called me about my car status or told me what the findings were with the inspection. I assume everything was fine, but no one told me, even still. The service advisor i left my car with was not there when I arrived to pick up my car and had not communicated to anyone about my car. I found out my car was done when Uber called to tell me my ride would be at my house in 5 mins. Had I been called, I would've requested my return Uber to be later in the day. As it was, I had a job interview I was late for because of my car not being ready when I was returned to the store. Also, I was in the waiting area waiting to be told my car had been pulled up and no one told me it was there. I only knew it was done because I saw it outside myself. Honestly, pretty awful experience all around. No one even apologized for the grease on my car or the delay in cleaning it. This is my first new car purchase and it has been pretty poor all around. Definitely would not recommend norm reeves.

Check your wheels. Having bought my CRV here with a pretty typical buying experience. I brought it back for the first oil change. Very disappointed. When scheduling the appointment, I was told it would take an hour but on arrival was told two hours. Then, when I was informed it was ready, it wasn't. I had to wait another 20 minutes having to ask about it as I could see it parked in the back. That is the positive part of this review. On driving my car out, it felt a little strange and the car behind me started honking ... Read More

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Google - Aug 7, 2026

Check your wheels. Having bought my CRV here with a pretty typical buying experience. I brought it back for the first oil change. Very disappointed. When scheduling the appointment, I was told it would take an hour but on arrival was told two hours. Then, when I was informed it was ready, it wasn't. I had to wait another 20 minutes having to ask about it as I could see it parked in the back. That is the positive part of this review. On driving my car out, it felt a little strange and the car behind me started honking their horn and pulled up beside me. They saw lug nuts falling off a rear wheel and the wheel was wobbling! The wheel was hanging on by two lug nuts. Thank you so much to that young couple, they may have save my or someone else's life! I am so glad I didn't get to the highway. On return to the service department, I received some type of apology saying it was a young service tech. They offered the next service free, not much use as I already have the extended service agreement. I guess they are pushing the techs so hard they can't do a good job. Needless to say, another dealership will be getting my business for servicing in the future.

Michael Wright is a honest and friendly professional that has always provided excellent service for me and my 18 year old Ridgeline.

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Absolute gross negligence and deceptive practices by the management at Norm Reeves Honda North Richland Hills. I brought my vehicle in for standard factory warranty service, and it was left completely untouched for six days in a low-elevation area of the lot. Despite heavily forecasted severe storms, the service team failed to move the vehicle to safe ground, resulting in catastrophic flood damage and a total loss. Following the incident, local management denied all commercial bailment liability, revoked my alternate transportation, and issued written threats to treat the vehicle as "abandoned" to force a claim on my personal ... Read More

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DealerRater - Jul 10, 2026

Absolute gross negligence and deceptive practices by the management at Norm Reeves Honda North Richland Hills. I brought my vehicle in for standard factory warranty service, and it was left completely untouched for six days in a low-elevation area of the lot. Despite heavily forecasted severe storms, the service team failed to move the vehicle to safe ground, resulting in catastrophic flood damage and a total loss. Following the incident, local management denied all commercial bailment liability, revoked my alternate transportation, and issued written threats to treat the vehicle as "abandoned" to force a claim on my personal policy. Most egregiously, dealership staff actively withheld my unattached personal property, refusing to let me retrieve my belongings from the destroyed car, and the local police were alerted of this criminal act (Police Reference #26N32669). They have since refused to participate in good-faith mediation. Avoid this establishment at all costs.

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I am submitting a formal complaint against the dealership and two of its employees: Finance Manager Faisel Hossain and Salesman Edgar. Prior to my visit, I communicated with Edgar regarding my credit application and made it clear that I wanted all financing details to be handled by phone or text so that I could simply arrive to sign the paperwork. I had a scheduled appointment on June 19 at 2:00 PM, but I remained at the dealership until 7:00 PM, which was unreasonable and contrary to what had been agreed upon. I clearly stated that I did not want my credit pulled more ... Read More

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DealerRater - Jul 9, 2026

I am submitting a formal complaint against the dealership and two of its employees: Finance Manager Faisel Hossain and Salesman Edgar. Prior to my visit, I communicated with Edgar regarding my credit application and made it clear that I wanted all financing details to be handled by phone or text so that I could simply arrive to sign the paperwork. I had a scheduled appointment on June 19 at 2:00 PM, but I remained at the dealership until 7:00 PM, which was unreasonable and contrary to what had been agreed upon. I clearly stated that I did not want my credit pulled more than once or twice. Despite this, my credit was pulled numerous times. Additionally, Edgar failed to inform me that my leased vehicle would not be considered a trade-in when financing a new vehicle. I only learned this once I was in the Finance Manager’s office. I initially planned to have a co‑signer only for the purpose of obtaining another lease. After it became apparent that a lease was not possible and I would need to finance instead, the dealership still used my co‑signer on the finance application without notifying me or obtaining my consent. I did not agree to use a co‑signer for financing. Edgar also did not show me the vehicle I was purchasing — a 2024 Hyundai Elantra — before I drove it off the lot. Upon later inspection, I discovered that the vehicle had a strong stale cigarette odor, the seats were heavily stained and dirty, and the undertray of the vehicle had been removed or torn off. These conditions were not disclosed to me at any point. Communication with the dealership employees has been horrible from beginning to end, and after.

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The company is always great as usual. I do not have any complaints yet. Thank you.

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Dennis was great and communicative. My car service took less than 3 hours. I'm satisfied with the service experience.

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Una de las cosas que más me gustó fue que no me juzgaron por mi apariencia si trato fue amable y respetuoso y se tomaron el tiempo de escuchar mis comentarios fue muy buena experiencia comprando ahí

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My husband said it was a pleasant experience. He liked the cookies. I was able to get a text message with the status of my vehicle and the price if I wanted work to be done.

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