Customer Testimonials
The team was honest about the wait time being a little longer than usual, but I felt like the actual time was reasonable. They did not try to up-sale me on maintenance or work I didn't need at this time.
CC was very professional and helpful.She really cares about her customers. Keeps you updated .
Their reception was over the bar many thanks to torry gardener
I've been coming to get my car serviced here for 2 years now and they always do an exceptional job!
One of the best car buying experiences I've had. Everybody was super friendly and helpful. My salesperson was extremely knowledgeable and they had a lot of respect for my time. Definitely recommend.
Nicholas explained how the process was. Nicholas made me feel like he cared about me and my concerns. Nicholas is very professional and friendly. Thank You
Buying process was smooth and fast sales guy Michael was great !
Tommy was an amazing service tech. He provided amazing communication, speedy service, and he was about to fully explain my expense report with a smile.
Anthony Douglas was extremely friendly and knew what he was doing showed me all the options on the CRV and really got me a great deal. I would buy from Anthony again
Today was the first time that I brought my car to Norm Reeves Honda for servicing. The experience was very pleasant. From the check in with my service advisor, Calvin Jordan, to when I got my car back, every step of the process was smooth. I really liked being able to see the progress on my phone. Especially the video that the service tech made of the inspection of my car. I will definitely bring my Honda back here again.
Service rep was very friendly and helpful.
Friendly team here and very helpful service advisors.
I went out of my way to get to Norm Reeves for service work. They’re the best Honda dealer around. Fast, accommodating, and reasonable. Wish my Hondas were less reliable so I could buy a car from them.
Jonathan gave me a great oil change , Aaron the advisor was real sweet and complimented my 04 grand Cherokee
Excellent service taken care of the family!
Great dealership to do business with!! The minute I walked in I spoke to the used car manager who just happened to be passing through the new car showroom......very friendly and super nice. From there I spoke to the sales manager.......wonderful man!! No haggle just a man that knew what I wanted and got me where I needed to be first try. Then Emmanuel took care of the sale. Wonderful salesman!! Great service! Very friendly and extremely helpful. Great experience!! Please forward my review to the general manager! I love my new Passport!
Steven White is the absolute BEST! He truly cares about his customers and is very down to earth.
I bought my car there with charles. he was a great salesman to work with. found exactly what i wanted and stayed in budget the whole time.
I came in last night. I had the pleasure of being helped by Daniel. He was very knowledgeable on the vehicle I was intrested in. He was able to answer all my questions. The dealership gave me a fair offer for my trade in and I got to walk out with a brand new car. Even the finance guy was very nice especially for it being like 10:30pm! Overall great experience. Will highly recommend this location.
Always get my service done here. Always pleased with results
Received great service from John Parsons. I was a real pain in the ass... needing a rental, a huge list of recall + extra work, and all of it to be done before a certain time and he made it work. This guy should be running the department.
AJ the salesman I dealt with was very knowledgeable and friendly ..he made the buying a car experience seamless and stress free
We felt very comfortable with the Honda store right when we walked in and felt good we were able the purchase the car that fit my needs.
Honestly one of the best buying experiences I have had! The sales and finance teams, especially Chris and Angelica, were very easy to work with and made the entire process a breeze. Definitely worth the drive to NRH from Dallas!
Kero was helpful. He helped us get a good deal.
I’m very happy with the purchase of my new Honda H-RV. My salesperson was very helpful and knowledgeable about the different models. Always a pleasure going to the dealership. Thank you so much!
Our experience was great. We received exceptional service right from taking down information to escorting back to our vehicle when it was ready. Our service advisor was super courteous, organized, knowledgeable.
This was my first visit to the service dept, and it was a great experience, Tyler did a great job with my car repair and the time I needed to have it done by. I will continue servicing my Honda at Norm Reeves.
We had a great experience working with Ashley! She was extremely effective with her communication, responsive, and went above and beyond to help us through the entire process. Highly recommend working with Ashley if you are looking for a smooth and straightforward car-buying experience!
CC was a helpful advisor!
Highly recommend this dealership for a transparent, seamless, and friendly experience. Definitely ask for Steven. He took great care of us and kept us informed through the process. It was a pleasure dealing with Steven & the Norm Reeves team. We will certainly be back.
Christian Sanchez was so polite and attentive. The finance team was very thorough and friendly. Best customer service hands down!!!
Emmanuel treated my wife with respect and got her fixed up with exactly what she told him she was looking for. 2 hours in and out. Great experience 👍
Purchased a battery for my honda from dealership , after 4 months my battery would not start my. I got it started and drove 100miles back to dealership without a appt but when I got there I explained the problem to Austin. I had my recite. . Austin took care of everything and had it done in just a couple of hours.. thanks Austin.
Helped me to get my vehicle that I wanted, my credit score wasn't that great still got approved for a vehicle...
AJ was the best salesperson I have ever met. He was very knowledgeable and professional. I would recommend him anytime. Great dealership.
The buying process was so easy and really enjoyable. My sales lady Ashley is awesome! The paperwork part was simple and was very straightforward. The whole experience went so smoothly and fast. Nothing like the olden days. Will recommend this dealership to everyone.
Very kind and they are very nice, willing to work with you on what are your needs. So happy with the service, my second car with them!
Mr Jesse ibarra help me a lot with my car purchases!
It’s was good working with service department
This dealership is always professional. I’m always treated so well there.
Torry was amazing!
AWESOME!
I worked with Tyler who was very prompt and thorough with the handling of my vehicle repairs. I would definitely use Norm Reeves Honda for my vehicle needs moving forward.
Outstanding Customer Service/ Busy service bays and yet treated as if I was the only one !!
Excellent staff and fast
John was very helpful
Thank You to Dennis Williams and the service technicians at Norm Reeves Honda in NRH, TX for keeping my 2006 CRV in great condition!
Karina Cazares was the best. She was flexible and answered all our wlquestions and made the process of viewing and test driving the vehicle we were interested in purchasing. Will be back for future purchases.
It was awesome! They worked great to try to get me to where I needed. Jesse was pleasant and great!
Jesse I. did an amazing job of helping me get my 2016 jeep compass. He had great customer service skills and he was very knowledgeable with all the questions my father and I had. Would definitely recommend him and the dealership to someone looking for a new car. Miss Michele was also very nice and helpful as well. 10/10 hands down all around good service from walking in the door to driving off the lot.
Did a great job, kept me informed through out. Very helpful.
I had a great experience at this dealership, Christian Sanchez got me in and out quickly with my new car, he is well inform on the cars that was on the lot and the features that it comes. If you need a car visit this dealership and ask for Christian.
Working with the team at Norm Reeves was a great experience. Thank you for providing such a great buying experience. I want to shout out Timothy Salcido for working hard to make sure everything went smoothly.
Great auto service
Friendly, prompt service. Clear communication, thorough checking of the car.
John and the service team provided great customer service from beginning to end.
Carike Calitz was very helpful and informative
(Translated by Google) We are grateful to the entire team that serves us; their service is efficient and they are always concerned with updating our Honda vehicles as technology advances both globally and within our brand. Thank you all. (Original) Nos sentimos agradecidos por todo el equipo que nos atiende, su servicio es eficiente y en todo momento preocupado por actualizar nuestros carros HONDA, cada vez que avanza la tecnología en el mundo y en nuestra marca. Gracias a todos.
Always excellent
Easy to talk to. Gave me ideas how to handle the problems I’m having with Vandergriff Honda in Arlington
CC provided excellent customer service and made sure I was taken care of by the service check up team
This was my second time buying from Norm Reeves, and everything went so smoothly! I walked out with my new car in less than 5 hours. I want to give a special thank you to Timothy for all his help and for making the process so easy. Also, a huge thank you to Angelica, my finance manager-she was absolutely the best! Thank you both so much!
Great atmosphere and the people there made the process easy.. very thankful with Annalisa … she was awesome.. would definitely recommend this place
Very satisfied and happy with my purchase
Professional service. Highly recommend them
Professional and friendly
Breaded sales guy went above and beyond and answered ALL my questions! Very knowledgeable, funny & wise! I found him off his TikTok videos! If you come here, GO SEE HIM! Thank you for everything!
Like all big dealerships, you have to be alert to tricks. They have a great selection, and their prices are competitive, but don't let them rush you into signing anything in a hurry.
I had Nicholas and Mike help me and they were both very nice
I walked in, not fully sold on walking out with a new vehicle. But Andy Cazares took his time, walk me through my options used options, even help me find my wallet because I had left it in one of the cars. Thank You Andy!
This is the worst Honda dealership I have been to. It does not even deserve a rating of 1. I set up an appointment for oil change last week. The lady told me it would take about 1 to 1.5 hours to complete. I went there this morning (Tuesday). Service advisor John Parsons told me that in addition to oil change, I needed to do A, B, C, D, E, F, and G with a total of over $1000. I told him I had a tight schedule and was not going to do these. He then told me I had to wait 2.5 to 3 hours. ... Read More DealerRater - Aug 11, 2026
Michael Wright is a honest and friendly professional that has always provided excellent service for me and my 18 year old Ridgeline.
Absolute gross negligence and deceptive practices by the management at Norm Reeves Honda North Richland Hills. I brought my vehicle in for standard factory warranty service, and it was left completely untouched for six days in a low-elevation area of the lot. Despite heavily forecasted severe storms, the service team failed to move the vehicle to safe ground, resulting in catastrophic flood damage and a total loss.
Following the incident, local management denied all commercial bailment liability, revoked my alternate transportation, and issued written threats to treat the vehicle as "abandoned" to force a claim on my personal ... Read More DealerRater - Jul 10, 2026
I am submitting a formal complaint against the dealership and two of its employees: Finance Manager Faisel Hossain and Salesman Edgar. Prior to my visit, I communicated with Edgar regarding my credit application and made it clear that I wanted all financing details to be handled by phone or text so that I could simply arrive to sign the paperwork. I had a scheduled appointment on June 19 at 2:00 PM, but I remained at the dealership until 7:00 PM, which was unreasonable and contrary to what had been agreed upon.
I clearly stated that I did not want my credit pulled more ... Read More DealerRater - Jul 9, 2026
The company is always great as usual. I do not have any complaints yet. Thank you.
Dennis was great and communicative. My car service took less than 3 hours. I'm satisfied with the service experience.