Customer Testimonials
Michael L was a fantastic service advisor! Got my car taken care of quickly when I needed a new battery and was very helpful through the whole process. Thanks!
Awesome customer service from Jose Torres. Thank you for your patience.
Today the people were very kind and helpful specially the people in service department and they worked quickly. In financing department I would like to thank Eyvvet so much
The service was timely and thorough, and they were quick to make me aware of potential future problems with my vehicle.
Dan Meyer was outstanding in helping us find exactly what we needed! He made us feel like family as he took care of us. He was very thorough as he guided us through the process of purchasing the car and learning all the basics of operation. As a result, we will always buy from Dan Meyer and Norm Reeves Honda! Customer for life!!
The service was thorough and timely, They also made me aware of future problems with my car. It’s nice not to be left in the dark about these things so I appreciate it.
Excellent work and service
Luis was a amazing salesman made me fell super comfortable and I would come back
Thank you for help me and explain my questions.good service and on time they promised
I really enjoyed working with Hailey Owens. This is my 2nd vehicle to purchase with Hailey and it’s been wonderful both times.
We find the dealer’s employees to be honest and keep us informed with everything.
I love this dealership!!
They are always willing to work with me and help me get in what I want
Very pleased with the service. Have little more to say other than I'll be back.
Always courtesy nice and professional. Customer waiting area has a great cafe smoothie bar and plenty of seating to get work done while I wait.
Mark provided exceptional customer support. Meet all his stated commitments. Followed up timely. Clear direct communication. Didn’t have to deal with high pressure sales pitch. Got exactly what I wanted at a fair price.
Nick is a great service advisor. Took his time to explain in detail all work being done.
It was my best in a long time,Issac was great Issac was very helpful and didn't have me waiting
Great fast service
Very easy and got the service I needed The experience was very easy and the haggle was on point.
Scott was great as our advisor
Nicholas was wonderful! Very helpful and professional Nicholas took care of me during my time at the dealership! I could not have asked for a better service manager
The staff is great and get straight to business! I always have such a great experience!
Everyone is friendly and I always receive great customer service. The prices are reasonable too.
Extremely satisfied with the service
Tommy Litmixay was a phenomenal service advisor that went above and beyond to provide the highest level of customer service.
Took my truck in late in the day, Michael Wright was very courteous and professional. He communicated with me through the process, what they found, and when it was ready. Would highly recommend.
I got all 4 tires from Huggins Honda 8 months ago with the warranty for 2 years and i had a nail in one of my tire went in got it replaced then few weeks later i got a blowout on a different tire and went back knowing i got warranty and should be covered but i find out it wasnt covered under warranty since i recently had one warranty claim within 4 weeks. Tim Kellar was helping me and he explained that his system is not letting him to cover the tire under warranty cause i could only do 1 warranty claim within 6 months ...
Great experience. Purchased our 2024 Pilot from Norm Reeves Honda Superstore. Both Diana Kruapansak (sales) and Jay Shelby (finance) were excellent.
Emmanuel was Awesome to work with! We will definitely be back in the future.
I was in and out within 3 hours. I was in and out of finance within 15 minutes. Overall a great experience and I love my new car.
My experience went well. The wait was a little longer than expected but my tire got repaired.
Excellent and very professional treatment Explanation about our very understandable acquisition Thanks Thank you for the treatment, despite being Hispanic, they treated us with respect
Excellent service. Tim goes above and beyond to help. He is always professional, knowledgeable and pleasant.
Excellent service. Will shop here if intend to buy another Honda Will recommend it to others
Smooth and great Mr. Townsend was very helpful and didn't mind answering all of my questions.
Service was done in time Michael was knowledgeable and gave attention to my needs. He also brought to what needs to be next.
Mario went above and beyond to make sure our needs were met…he was knowledgeable, patient and in constant communication with us regarding the status of our car…I can’t thank him enough…
I was greeted promptly when I arrived in the service drive. Had a little wait but that is because I specifically requested Tim Kellar & he was checking out another customer. I received updates when my car was checked in and after the inspection was complete. Tim explained the warranty/battery situation as soon as my car was checked in so I would know what to expect. A couple of additional services were recommended but I declined opting instead to just complete what I originally came in for.
Polite, knowledgeable, friendly, advised up dating, explained all charges and findings. I made an appointment and it was on time service
Pleased with the service I received. The only exception was that I asked for auto not to be washed and vacuumed. It was anyway. This was an issue. The service manager wrote it up to not be done....
Nicholas Townsend is the best service advisor I have worked with at this location! I was in and out in less than 30 minutes, and he took the time to explain to me the condition of my vehicle in a way I understood. He also explained when I would need future repairs (brakes, tires). I appreciate him, and will ask for him again in the future!
Easy And comfortable We like how Kevin Ortega explained all the doubts we had, he was very helpful
The whole experience was great and our salesman Kevin was extremely friendly and very helpful.
Tim killar was amazing thank you guys
Always friendly staff and great, fast service. Proud Honda owner for over 20 plus years.
Absolutely amazing service! Excellent communication and their service was quick and efficient! Scott and the team made sure I was taken care of in a timely manner, they even went as far as to offer getting me an Uber.
Excellent service wit a smile.Explained process well and kept me informed & kept promises. Appreciate d tech guy
No comment. Everything goiod. Am happy. Don't know what else to say. Thank you.
Efficient, knowledgeable. Comfortable waiting area, on time appointment, kept me informed, quick payment, good food and coffee.
They took great care of trying to find out what was wrong with the car and helped work with pricing and getting it covered by extended warranty
Good customer service Had a good experience quick and easy Friendly staff and welcoming Clean
Purchase was ok , salesman not so good service was good and service writer was excellent
Norm Reeves is my go to store for my Honda. Service department has a great crew
Good Always had good experience, have bought 1 vehicle since change to Norm Reeves several from Huggins.
Friendly service. It’s the odd small thing that stops this being a 5 star review. Had an oil and filter change plus tire rotation. Half a mile down the road after the service, the low tire pressure warning comes on, I used the TPPS to reset (twice) but was ok. The light switch is never set back to “auto” when I pick the car up after a service. Lastly, something was preventing my glovebox from closing….I moved some kind of black rod out of the way and it closed. Very odd. Always the small details…..
Service was performed as described, with no surprises. Michael, the service adviser, kept me apprised of progress the whole time. I have been pleased with the service experience at Norm Reeves Honda every time.
Service Advisor Mr. Nathaniel Franklin is an excellent Job and best employee. He is a very honest service advisor.
Absolutely awesome always working with Michael. Always knowledgeable and pleasant to work with. The best!
It wàs a very good experience from the sales experience to credit experience was well done.
Good service! Accurate time and cost estimates. Was responsive to questions and coordinating pick up.
This dealership is top notch, extremely helpful, each person goes above and beyond to provide excellent service. Richard Barlow is such an accommodating, very easy to deal with. I hope to have my Honda for a long time but my next purchase will be with Richard Barlow, he was the best! I wouldn’t go anywhere else!
I am very satisfied with this dealership. Both the Sales and Service Departments excel in customer service and satisfaction. The Service Department always comes through with accurate and prompt solutions to any service issue. I highly recommend this dealership.
Friendly people and always great service. Always finished when promised and vehicle returned cleaner than it was brought in.
Nicolas and the rest of the Honda crew in NRH, Tx are amazing. From Rhett to the rest of the crew…top quality. Honda forever!
I love this place. It has an awesome customer service . All the staff is incredible.
You have the most valuable and up most respect for your employees excellent top notch customer service and customer service
Easy. Fast and simple. Easy work, cost was good and service did a great job and took care of it fast
I have been with Tim more than 12 years. Trustworthy, professional, friendly. Very effective to find problems.
No thanks No thank you but thanks for asking. Happy thanksgiving to you and your family may the force be with you
Fast, easy, understandable It was faster than expected. The process from arrival to leaving easy. Getting a quick knowledge on my car and what it needed was easy to understand
They did an awesome job. It was so easy! How many times do I have to answer these questions?
Easy and informative Tim was fantastic from start to finish. Answered all my questions. Good
Easy transaction and fast service. Nume who is my sale person very helpful for me. suggest the right car for me.
Busy place, expect to provide water bottles to drink It was clean and dealer provided needed service
Michael was great. He was honest and worked well to get my what I needed.
Quick. Welcome friendly environment. Very supportive. Mike Lee and Curtis are awesome. Would come too see them again for next purchase.
Noel and Jason were excellent to work with. Definitely going back to do business with them.
Hands down best experience in purchasing a vehicle! Everyone was absolutely amazing in helping me purchase my daughters 1st car. I will definitely be a repeat customer. Highly recommend Richard Barlow!
They were so awesome! Service was quick and easy and they made it so much less stressful!
They were courteous and efficient. I didn’t have to wait long and from beginning to end I was pleased
Oliver Rose is definitely someone I would recommend to anyone looking to get a new vehicle. He gave me an amazing deal and I never once felt like he was a "Car Salesman". He helped me find what's best for me and never made me feel like I had to buy from him. Also finance manager Jay was amazing. He really broke down all the paperwork and not only was he very patient with all my questions but personable as well.
Everything was perfect, easy and kind
Great company from the service staff to the salesmen. I’ve owned three cars my whole life and they are a 1988 Honda Accord LX a 2002 Honda Civic Sedan LX. And I’m currently in a 2005 Accord LX. 198k miles and counting…
Always professional, got I'm in and out the door quickly.
After about 2 years looking for my perfect vehicle and in my price range , I found one at norm reeves honda online. The phone experience was very professional and patient with me in figuring out what the best time I could set an appointment. Once the appointment came , I pulled up at their location and Curtis, my sales representative was outside next to the vehicle I was interested in. His knowledge about the vehicle was very extensive and made me feel comfortable. After test driving and talking numbers (which thefiy definitely worked with me and got me me to where I ...
Great service
Emmanuel Corpus is the salesman you want! So professional! That man was absolutely amazing & made our car buying experience so easy. Thank you for getting me my 2024 Honda Accord Hybrid Sport.
Nume was awesome, it was a bittersweet moment for me, my dad was with me when I purchased my 2011 Odyssey from Nume, he passed last December. Jay, the Finance Manager was so knowledgeable, he was able to guide me in purchasing the right extended warranty package.
I had an issue here at Reeves service department. Isaac was my service advisor, he was below par as a service advisor representing his company. I went in to have a certain noise fixed, I thought I pinpointed the noise. After Isaac having the vehicle for 2 days he told me there was nothing wrong with the suspension & recommended other under the hood maintenance one which was transmission flush which I thought was crazy since I just did a transmission flush 9/14/2023. I accepted all the services except the transmission flush. Few days later when services were completed he calls to ...
My Service Advisor, Tim Keller provided the best customer service ever…far exceeded my expectations!!!