Customer Testimonials
Good overall experience and follow through.
Very clean. Very friendly. Organization is very professional. My Honda Accord Hybrid is a joy to drive. May want another one some day. When I do, Iāll come see Hailey Owens !
Everyone was very knowledgeable and helpful. This is the first dealership that I have ever been to that has not been incredibly pushy. They listened to what I wanted. The price of the vehicle and the interest rate were great.
Worked with me to hey me in the car I wanted. Helpful and friendly staff.
We had a great experience at Norm Reeves Honda! Everyone who worked with us was an absolute pleasure. We would definitely recommend this dealership to anyone who is looking to buy a Honda!
Always a great time with Tristian! Only reason why I go to this location Is because of Tristian and Elizabeth. Denton is actually closer but Iāll make the extra drive to north Richland hill for yāall great customer service!
The Honda crew were absolutely amazing! They were all very understating and helpful when it came down to the buying the car of my dreams. Definitely a 10/10 experience.
Great people. Great service. I drove away with a great car that felt new. We were so pleased with our experience at Norm Reeves N Richland Hills
Great job getting The work done as promised, and in a short amount of time
Disconnect between service advisor and techs. Important vehicle info not passed/received. Music in waiting area/cafe way too loud.
Nice dealership! Wait time was minimal. The Cafe serves good food and a variety of drinks. My service advisor Nicholas was the best! I have never had an issue.
Dennis was my service manager who did a great job in helping fix my rear breaks
There were no issues with the service. But there is al days scope for improvement.
I recently purchased a minivan from Norm Reeves, and I couldnāt be happier with the entire experience. From start to finish, the process was smooth and straightforward. A special shout-out to Mr. Andy, who was incredibly helpful and made the car buying process so much simpler. He was knowledgeable, attentive, and ensured I found exactly what I was looking for. Additionally, I want to thank Mr. Francis from the finance department. He patiently explained all the financing options, making sure I understood everything before making any decisions. His professionalism and transparency were greatly appreciated. Overall, Iām thrilled with ...
More and more Impressed with Tristan Performance. I Will not use any other advisor š heās Top Tier, Great Work!
NRH Superstore provides efficient and quality service for my vehicle. Customer service has always been polite, knowledgeable and engaging. I will continue being a customer.
Great sales team. Ali and Francis made the process easy and quick. Would buy here again
Recently purchased a vehicle and the entire process was so enjoyable. Christian Sanchez was super helpful in finding what we wanted and made buying a vehicle quick, easy, and informative
I had a great experience at norm reeves the sales associate was very helpful and friendly.
I had a great experience at Norm Reeves. The staff was very friendly and helpful.
The customer service specialist, Kim Kellar, provided a professional service to me. He is very knowledgeable about cars. He always helps me to budget costs for major car repairs.
They dealership was very clean and efficient in all the services requested on the day of the visit.
Anthony provided exceptional service during my state inspection at Hondaāefficient, friendly, and highly professional!
In the nine years that I have been bringing my car there for service, it has always been a good experience.
It was clean and I wish I had help with a new car no salesman asked if I needed anything.
Kept in contact. Got approval on all repairs. Completed on time.. vehicle was cleaned. Paperwork was explained in detail.
Very pleasant and helpful staff. Shout out to Nic! I really liked him! Thank you!
This dealership has lost several very valuable employees over the past year. The management doesn't seem to know that service sells cars NOT salesmen. CORPORATE to take better care of their Service people.
The dealer is super clean and the staff is great. No shortcuts here and straight to the point! I had a wonderful expedience!
Service dept is always helpful and accommodating re appointments., work is done timely and completely.
The staff was very helpful. Tommy, my service advisor, went above and beyond to ensure my satisfaction.
Anthony Garcia always does a great job handling whatever I need done to my vehicle. I recommend him everytime.
I received excellent service from my service advisor, Zackary Frausto, in the Norm Reeves Service Department. Zack double checked my service history to ensure that I purchased the necessary scheduled maintenance needed for my vehicle. The work was done quickly and my car was ready for pickup the same afternoon. I have all my carās maintenance done at Norm Reeves Honda, and will continue to do so.
He has been very attentive in the care of my vehicle, did excellent evaluation and provided good feedback of the necessary repairs that my vehicle needs
The easiest and most satisfying car buying experience ever!!! I went from being frustrated dealing with insurance, to driving away in the brand new car that I love. Shout out to Ali for going above and beyond with service, Anthony with his help with getting all the extras needed and big thanks to Richard for putting it all together
Mike Wright emulates the very best type person to know when you need a listening ear, a huge, loving heart, and advice based on lots of prayer and personal experience, backed by a company and staff where everyone is excellent at what they do, whether it is scheduled maintenance, or in my case, Mike patiently listened to my tearful introduction as my brideās husband, that a light in both of our lives, mine everyday for 53 years and his 2-3 a year for at least 5 years, started shining in Heaven in August 10. Thank you Mike, Norm Reeves, and your entire ...
My husband and I are delighted with the exceptional service we received at Norm Reeves Honda. Our sales representative, Ali, demonstrated remarkable professionalism and expertise throughout the process. His knowledge, straightforward approach, patience, and helpfulness made us feel comfortable and well-informed. Despite our short notice, we never felt pressured or rushed during our visit. We also extend our gratitude to Anthony, our financial representative, for his thorough explanations and assistance. His knowledge and willingness to answer all our questions, even on a busy Saturday, made the financial aspect of the process smooth and stress-free. A special thanks to Richard for ...
The dealership is very clean. Our sales person, Micheal is very friendly, courteous, listened to our situation and did not try to push us into something we couldnāt afford and didnāt want.
Teistan's customer service was great and he was very knowledgeable. He deserves a raise.
Great service
Hey, my wifey and I had an awesome experience at Norm Reeves Honda! Our sales guy, Ali, was super cool and professional. He knew his stuff and was really patient with us. He didn't pressure us at all, even though we were kinda last-minute shoppers. Shoutout to Anthony, the finance guy, too. He explained everything clearly and answered all our questions, even though it was a busy Saturday. And a special thanks to Richard for helping us out on short notice. He went above and beyond! Everyone at Norm Reeves Honda was super friendly and made the whole car-buying ...
The experience I received was top notch. I would definitely be coming back for my next Honda purchase.
Manny was helpful and made the process easy!
My husband and I are delighted with the exceptional service we received at Norm Reeves Honda. Our sales representative, Ali, demonstrated remarkable professionalism and expertise throughout the process. His knowledge, straightforward approach, patience, and helpfulness made us feel comfortable and well-informed. Despite our short notice, we never felt pressured or rushed during our visit. We also extend our gratitude to Anthony, our financial representative, for his thorough explanations and assistance. His knowledge and willingness to answer all our questions, even on a busy Saturday, made the financial aspect of the process smooth and stress-free. A special thanks to Richard for ...
Tim Kellar always provides very professional service while I needs his help to solve the problem of my car. He is very honest and trustable customer specialist in Norm Reeves Honda service center.
The dealership from my car sale to the finance department was a great experience 10/10
I have bought 4 vehicles from this dealership. Everyone is always very helpful. Highly recommend.
Tristian was great! He was attentive and kept checking in to make sure I had all I needed and was satisfied with service. Customer service is excellent and Iām a loyal customer.
Mucho cuidado con los clientes atencion y amabilidad y respeto atentos y bien claros con sus clientes rapido financiamiento precios competitivos!
Very professional and appears to be well run. Great customer service. My sales person was knowledgeable and listened to needs.
Great carbine experience from start to finish. They even went the extra mile to help me with taking my old vehicle to have a handicap aid removed and put on the new vehicle
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All the people we dealt with were kind, knowledgeable and on time. Not a lot of āhaggling.ā
Weāve done several deals with Hailey and couldnāt be happier. The purchase always goes smoothly, and her follow up service is excellent. She is always just a phone call away.
I expected a better deal than what I got. Time to complete transaction after agreeing on cash purchase price was longer than expected.
I got in/out right away without an appointment. Great service & employees! We even got a cookie on our way out š
Service advisor Tommy Crean did an amazing job of taking Care of the customer under his care
Very prompt service as it only took two hours . No needless upselling and very professional demeanor.
The process was smooth and the salesman Marcus was very friendly and easy to work with.
Iāve typically found the associates at Norm Reeves to be quite excellentājust very good experiences all around.
Zackary was great and really explained everything to me in detail and was ver efficient in the service process!
Great service department with professional staff that keep you informed. Entire dealership is spotless and that shows the pride they take in their jobs. They will always be my first choice for any service on my Honda.
Very transparent on everything , honesty and good service. I definitely will look for them next time!!
Great service department and servjce writers that explain everything and keep you informed. The dealership service center and showroom are spotless. Shows pride and professionalism by everyone .
The service was great. Communication was perfect, but the one thing that will have me coming back in the future. Is the car that was provided while my car was waiting on the part to get fix. That alone will keep my business coming back to you guys for future fixes.
Love most of the employees. They're customer service is consistent with the exception of one or two Service Advisors. They are what keeps me returning to Norm Reeves North Richland Hills. One suggestion would be for the service techs to put things back as they found them. For example, put my seat back in the position that I had it. Put my tire key back inside the bag and put it back in my glove box. Turn my blower off and don't change my radio station.
I was provided good service. The only thing that i don't like is that everytime I come, they leave my lights on. It's not that big of a deal just a little annoying. Other than that it is perfect service. The staff is always very nice and respectful.
This is a great location with a friendly staff. Hailey always takes such great care with assisting me with my car needs.
I can always trust this dealership to take care of my maintenance with quality work!
Great customer service. Professional, kind and knowledgeable people. Did not make me wait long hours and were up front with me from the start. Did not have to pay unnecessary fees.
Michael was great very helpful and got my car in and out just as promised.
All I can say is that I was treated with respect and courtesy. I was pleased with the inspection and the honesty in answering my questions
Dealership seems good,but Honda needs to fix the USB port for iPad playback that is a existing problem.
Tommy L. Is exceptional!! I am a Leader Developer at my workplace and I was amazed by his awesome customer service skills. He seemed genuine and really made my experience awesome! You are highly blessed to have him on your team! I can honestly say this is the first time I ever left after having an oil change anywhere that I thought several times afterwards, Man! That was Great service! I will be back, and I hope he is the person that assists me. Great job, Tommy! You are gold star material! Keep it up!
The service provided and updates for my vehicle were great since I scheduled an appointment. I will return for future services and repairs.
Great waiting area and cafe. Provides comfort and plenty of options for seating, and snacking
Excellent service I was taken care of always helpful advisor took the time to explain and answer all my questions.
I would like to say that Mr. Anthony took great care of me and made sure that I knew every detail with purchasing this car. Making sure I got the best deal possible and accompanied me well. I'm very thankful to have done business with him.
My buying experience was great! Katie was awesome and very informative during the buying process. She made sure to meet my needs financially to afford my new car. Anthony made sure I left with everything needed to keep my car safe on the roads. Explained everything and broke things down for understanding as I am a first time buyer.
They take āwalk-insā which works for last minute schedule availability when your schedule is hectic
Took a minute to find the problem with my car but they didn't stop until it was found and fixed while not adding any extra charges.
We are a couple that got to this location at 9pm, close to closing and these guys stayed with us till 1am past midnight. Tyree, Andy, Macon and Anthony are phenomenal people. As much as we wanted to give up on getting a new car and continue with our ticker, they made sure that they helped me as much as they could and that I left with something wonderful. We went to different locations and they didn't hesitate to deny us right away but Tyree and Andy didn't give up. I greatly appreciate Macon for sympathizing and offering ...
Took a minute to find the problem with my car but they didn't stop until it was found and fixed while not adding any extra charges.
Angel was personable and did what he was able to do for me. The wait time was what he said it would be.
Service completed well. Still missing my part replacement for damage done to door seal. Pending issue.
Very friendly and attentive crew. I was in and out in under an hour. No complaints at all!
Anthony did a great job. The service department did a great job as well. Iāll be back.
They were very helpful and efficient. Nick was super helpful! I had a great experience.
They are the best but they are too far away. The people are all really good but I will probably use David McDavid from now on. Much closer.
The service advisor has always been friendly and the techs complete the work quickly and accurately. They were even able to fix a key fob which saved me from having to buy a new one.
Friendly employees and timely oil changes. Itās also nice that they wash my car when they are done.
Welcoming dealership. Clean waiting room. Bistro is added convenience to clients. Informative staff with updates.
Everyone is so kind and welcoming. Awesome customer service. I would recommend them to everyone!
It was easy to make an appointment. When I arrived I was helped promptly. Amanda was very helpful and friendly.
Have been going here for a while now. Thank you guys today for taking care of me I didn't have an appt today but Tommy Crean helped me